1- Returns, Replacements and Refunds
How do I return an item purchased on Devilscustoms?
We offer our customers an ‘Easy return policy’, wherein you can raise a return/exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order.
Step 1: Contact our Customer Support team via email within 5 business days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.
Returns will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered
- Defective products that are covered under Seller/Manufacturer’s warranty
- Product is used or altered
- If request is initiated after 5 business days of order delivery policy
You may cancel your order at any time prior to shipment of the order, within 12 hours of the time your order was placed and the full refund will be initiated. Orders canceled after 12 hours prior to shipment are subject to a 20% restocking fee. To cancel orders please call +91-9625934169 between 10:00-19:00 or email at: firstname.lastname@example.org